Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Winshark Casino. Please read them carefully before registering an account, depositing funds or playing any game.

Winshark Casino operates under a licence issued by the Curaçao Gaming Authority, reference number OGL/2024/589/0556, which governs the platform's gaming services and compliance standards.

1. Acceptance of these Terms

These Terms & Conditions form an agreement between you and Winshark Casino in relation to your use of the website, your player account and the services made available through the website. By visiting the website, creating an account, depositing funds or using any service, you confirm that you have read, understood and accepted these Terms. If you do not agree with any part of them, you must not use the website or its services.

You are responsible for checking these Terms regularly. Winshark Casino may update, replace or amend them from time to time, including where changes are needed to reflect legal, regulatory, technical or operational requirements. The current version published on the website will apply to your use of the services. Where appropriate, reasonable notice of material changes may be provided.

These Terms should be read together with any other rules or notices displayed on the website, including game rules, promotional terms, privacy information and responsible gambling information. If a specific rule conflicts with these Terms, the specific rule will apply to the relevant service or promotion.

2. Eligibility and player accounts

You must be legally entitled to use online gambling services in the place where you are located. If you are in Australia, you must meet all applicable age, location and legal requirements before using the website. You must not access or use the services if doing so would breach a law or restriction that applies to you.

You must provide accurate, current and complete information when registering an account and keep that information updated. Information may be checked before or after an account is opened. Winshark Casino may request documents or other information to verify your identity, age, location, payment method or source of funds. An account or transaction may be restricted while checks are being completed.

You may only create and use an account for yourself. Accounts must not be opened on behalf of another person, and you must not sell, transfer, lend or share your account. You are responsible for keeping your login details confidential and for all activity carried out through your account. You should contact Winshark Casino through the available support channel as soon as possible if you believe your account has been accessed without permission.

Only one account per person is generally permitted unless Winshark Casino has expressly approved another arrangement. Duplicate, inactive, misleading or improperly created accounts may be closed or restricted. Where accounts are connected or used to avoid account controls, applicable rules or verification requirements, action may be taken across the relevant accounts.

You must be of the required legal gambling age.
You must use your own details and an accepted payment method in your own name.
You must not allow another person to use your account.
You must not use the website for unlawful, fraudulent or dishonest activity.
You must follow any applicable location, access and technical requirements.

3. Deposits, play and withdrawals

Deposits may only be made using payment methods that are available through the website and that you are authorised to use. You must ensure that the information supplied for a payment is correct. Winshark Casino may refuse, delay or reverse a transaction where a payment cannot be verified, is made using a restricted method or appears to involve fraud, misuse or another breach of these Terms.

You should only deposit money that you can afford to lose. Funds held in your player account are intended for participation in the services and must not be used for unlawful purposes. You are responsible for reviewing transaction details before confirming a deposit or withdrawal. Bank, card, payment provider or currency conversion charges may apply under the relevant provider's terms.

Games are governed by their displayed rules, including rules about how outcomes are generated, how bets are accepted and how winnings are calculated. You should read the rules for each game before playing. A game or transaction may be cancelled, voided or corrected where there is a technical error, system fault, pricing mistake, interruption or other circumstance that affects its proper operation.

Withdrawal requests may be subject to identity, payment and account checks. Winshark Casino may return funds through an appropriate verified payment method and may ask for additional information before processing a request. Processing times can vary depending on verification, the selected payment provider, banking arrangements and other operational factors. Any applicable withdrawal conditions or transaction requirements will be shown through the relevant service information.

If a balance has been credited incorrectly, or funds are received because of an obvious error, you must notify Winshark Casino and must not withdraw or use those funds. Winshark Casino may correct the balance and recover amounts that were paid or credited in error, subject to applicable law.

4. Promotions, prohibited conduct and account action

Promotions, bonuses, competitions and other offers may have separate terms. You must read those terms before participating. They may include eligibility rules, qualifying activities, expiry dates, wagering or playthrough conditions, payment restrictions and other requirements. If promotional terms conflict with these Terms, the promotional terms will apply to that offer.

You must use the website fairly and honestly. You must not attempt to manipulate a game, exploit a software or payment error, interfere with the website, use automated systems or bots, conduct abusive activity, or collude with other players. You must not use the services to launder money, finance unlawful activity, evade account restrictions or engage in any other conduct that may harm Winshark Casino, its players or service providers.

Winshark Casino may suspend, restrict, close or review an account where it reasonably considers this necessary. Reasons may include suspected fraud, inaccurate information, failed verification, breach of these Terms, misuse of a promotion, responsible gambling concerns, legal requirements or operational and security risks. Where permitted, relevant balances may be reviewed and handled in accordance with applicable law and these Terms.

You may ask to close your account at any time. Account closure does not remove obligations that arose before closure, including obligations relating to transactions, disputes, verification or unlawful conduct. If you request a self-exclusion or a gambling break, you should not attempt to create another account or access the services during the relevant period.

5. Website use, privacy and general conditions

The website and its content are provided for personal use. You must not copy, reproduce, modify, distribute, publish, reverse engineer or commercially exploit website content unless you have permission or the law allows it. Brand features, text, graphics, software and other materials may be protected by intellectual property rights.

The website may contain links to third-party websites, payment providers or other services. Those services are governed by their own terms and privacy practices. Winshark Casino is not responsible for content, availability, security or performance that is controlled by a third party. You should review third-party information before using an external service.

Winshark Casino aims to keep the website and services available and accurate, but uninterrupted access cannot be guaranteed. Access may be affected by maintenance, updates, network problems, device issues, third-party services, security events or circumstances outside reasonable control. You are responsible for using suitable equipment, software and internet access.

Personal information is handled in accordance with the applicable Privacy Policy and relevant Australian privacy requirements. Information may be collected and used for account administration, verification, payments, security, customer support, responsible gambling, legal compliance and service improvement. By using the services, you acknowledge that such processing may be required to provide and manage your account.

To the extent permitted by law, Winshark Casino is not responsible for loss caused by your failure to protect account details, your use of an unsuitable device or connection, events outside reasonable control, or your breach of these Terms. Nothing in these Terms excludes, restricts or modifies a right or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian law.

If you have a question, complaint or concern about these Terms or the services, please use the contact or support options made available on the website. Providing relevant details can help the matter be reviewed efficiently. These Terms are governed by the laws that apply to the relevant services and your use of the website, subject to any mandatory rights or protections that apply to you.

For responsible gambling support, use the responsible gambling information and account controls available through the website. Gambling should be treated as entertainment, not as a way to make money or recover losses. If gambling is causing concern, stop playing and seek help from an appropriate Australian support service.